Policies
SHIPPING POLICY
Orders $30 and over in the continental US are shipped the best way for free. You have the option to pay for your choice of shipping options at checkout if that is your preference.
Our Processing time can take up to 5-7 business days. This time may vary some with Holidays, etc. Shipping times are in addition to this: We do not ship on weekends or holidays!
You will receive an email with tracking information when your order has been shipped.
RETURN POLICY
Orders cannot be changed, modified, or cancelled after checkout. Accessories and sale items are final and cannot be returned for store credit. Returned items must be unworn and unwashed. Items that appear worn, or that have stains, odors, etc. will not be accepted. Items must be in resalable condition. This includes excessive wrinkling. Please fold your merchandise before packaging it for return or exchange. If an item is not accepted, you will be responsible for the return postage. If you choose not to have your unsalable items returned to you, they will be donated to a non-profit organization.
Merchandise may be returned for online store credit only within 30 days of delivery. If items are returned after 30 days, return shipping will be paid by the customer within 3 business days or the item(s) will be donated to a non-profit organization.
Exception to our normal return policy is Customized Merchandise CANNOT be returned. These items were made specifically for the customer and cannot be resold. If there is an issue with your customized order that was made by KMR and Company, please reach out and we will try and work with you to rectify the situation. Otherwise, all customized merchandise will NOT be accepted as a return item. Example of customized merchandise is if you ask us to make a special shirt with a specific item, name, etc. that we do not sell on our website.
A store credit code will be emailed to the email address on file 7-12 business days after we receive the returned item. Please include the packing slip when returning an item. Ship returns within 30 days to:
KMR and Company
1729 Lee Seminary Rd.
Cookeville, TN 38506
SHIPPING/EXCHANGES/DEFECTS
The customer is responsible for all return shipping costs. We recommend a shipping method that provides a tracking number.
KMR and Company is not responsible for products lost or damaged in the mail. The Postal Service or USPS will be responsible once we ship the packages. KMR and Company is not responsible for products marked 'Delivered' by the Post Office. You will need to check your local Post Office to obtain information regarding your package. Please allow 3-4 business days for our warehouse to receive the return, and 7-12 business days for our return department to process the store credit.
KMR and Company cannot change shipping addresses once your order has been placed. Please double check that you are providing the correct shipping address at checkout. We are not liable for it being delivered to incorrect address!
Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. We recommend purchasing the item, and then shipping back the returned products. Returned items will be processed for store credit only. If you have received an item with any defects, please contact our store within 3 days to inform us of the issue. We are not responsible for damages to clothing as a result of improper care or handling or incorrect sizing.
GIFT CARDS
KMR and Company is not liable if the incorrect email is given when purchasing a gift card! It is up to the individual (customer) purchasing gift card to give correct email address at checkout. KMR and Company will not refund Gift Card purchases or send to email not provided when gift card is purchased.
TERMS AND CONDITIONING
KMR and Company provides services subject to the terms set forth herein. When you use any of our services, you are subject to the policies, terms, and conditions applicable to that service. We reserve the right to change any of the information on our websites and these terms and conditions at any time. By using our sites, you are indicating your agreement to the Terms and Conditions contained herein. Please read them carefully.
Use of KMRANDCOMPANY.COM
By using our site you represent and warrant that you are at least 18 years of age or are using our site with permission and supervision of a parent or guardian. Subject to these Terms and Conditions, we hereby grant you a limited, revocable, non-exclusive license to access and use our websites on your computer or mobile device. You may not reproduce, modify, display or otherwise make commercial use of any content from our websites unless expressly permitted by us in writing. We reserve the right to refuse service to any individual at our sole discretion and without limitation if we believe that a user's conduct violates applicable laws or is otherwise harmful to our sites.
INTELLECTUAL PROPERTY RIGHTS
All graphics, images, and content on the websites, blog, and social media outlets belong exclusively to KMR and Company. The use of any of our trademarks without our written consent is strictly prohibited.
CORRECTION OF ERRORS AND INACCURACIES
We endeavor to present the most resent, most accurate, and most reliable information on our site. However, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies, or omissions and to change and update information at any time without prior notice (including after you submitted your order). Please note that such errors, inaccuracies, or omissions may relate to product description, pricing, and availability. We apologize for any inconvenience this may cause you.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or systems error, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
Color
KMR and Company has made every effort to display, as accurately as possible, the colors, of our products that appear on this site. However, as the actual colors you see depend on your screen. We cannot guarantee that your screen's display or colors you see will be accurate.
Disclaimer
This site and all of it's contents are provided on an 'as is' basis without warranties of any kind, express or implied, including, without limitation, warranties for a particular purpose. You acknowledge, by your use of the sites, that your use is at your sole risk, that you assume full responsibility for all costs associated with all necessary services or repairs of any equipment you use in connection with your use of our site, and that KMR and Company shall not be liable for damages of any kind related to your use of our site.
SUPPORT
Please email us at: info@kmrandcompany.com for support